A recent independent report on British bank Barclays
corporate culture, known as the Salz Review, addresses the impact some
employees’ conduct has had on the bank’s reputation. It does not, however, go
far enough in proposing steps to encourage and protect whistleblowers as a way
to prevent future misconduct.
Barclays management commissioned the review by Anthony
Salz, a corporate lawyer turned investment banker, following Barclays $450
million settlement last year for its role in the LIBOR-fixing scandal. The purpose was to identify ways to
improve the bank’s damaged reputation by addressing the underlying issues that
led to Barclays’ role in rigging the London benchmark lending rates.
The Salz Review looks
closely at past incidents judged to be especially reputation-damaging and
offers recommendations for new principles and standards to help correct the
damage these events inflicted. Unfortunately, it fails to make any concrete recommendations
regarding whistleblowing, saying only that, “Barclays should maintain robust
arrangements for raising concerns (whistleblowing) which are perceived to
protect those raising them and to lead to actions being taken.”
By neglecting to explicitly address whistleblowing
procedures, Salz limits the effectiveness of his recommendations and the scope
of his review. Whistleblowers can be
important sources of information about misconduct long before the effects are
seen in damage to the bank’s reputation and harm to its customers. A robust and well laid-out whistleblower
procedure might eliminate the need for this kind of grand inquiry into
corporate culture in the future.